¿Qué es Callix?
Callix runs a call centre — logging calls, raising support tickets, following cases through, watching response times and seeing how each agent is doing.
Funciones principales
Call logging
Inbound and outbound calls with duration, agent and outcome.
Support tickets
Raise and follow tickets with status, priority and an assigned agent.
Queue
Distribute calls and tickets across the agents who are free.
Canned replies
Reply templates, so the repetitive questions stop eating the day.
SLAs and timings
Track response and resolution times against the SLAs you set.
Productivity reports
Calls handled, tickets resolved and average time per agent.
¿Para quién es?
Companies with a customer service desk
Technical support call centres
Telesales teams
¿Listo para usar Callix?
Contacta a nuestro equipo de ventas para activar este módulo en tu cuenta.
